Privacy policy

Last updated: 06/07/2026  

NeuroVita (PTY) LTD (“NeuroVita”, “we”, “us” or “our”) respects your privacy and is  committed to protecting your personal information in accordance with the Protection of  Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.  

This Privacy Policy explains what personal information we collect, why we collect it, how  we use it, who we may share it with, how we protect it, and what rights you have regarding  your personal information.  

 

1. Who we are  

NeuroVita provides brain-health, wellness, assessment, education, lifestyle-support and  related services.  

Responsible party: NeuroVita (PTY) LTD  
Company registration number: 2025/242007/07  
Registered/physical address: 20 Roos Rd, Green Point, Cape Town, South Africa 
Email: info@neurovita.co.za  

For privacy-related questions, access requests, corrections, objections, withdrawals of  consent, or complaints, please contact us using the details above.  

 

2. Definitions  

In this Privacy Policy:  

“Personal information” means information relating to an identifiable person, as defined  under POPIA. This may include your name, contact details, health-related information,  assessment information, booking information, correspondence, payment information, and  website usage information.  

“Processing” means anything we do with personal information, including collecting,  receiving, recording, storing, using, updating, sharing, transferring, securing, deleting or  destroying it.  

“Responsible party” means the organisation that determines why and how personal  information is processed. For the purposes of this Privacy Policy, NeuroVita is the  responsible party.  

“Operator” means a third party that processes personal information on our behalf, where  applicable. 

“Health-related information” means information you voluntarily provide to us about your  health, wellbeing, symptoms, goals, assessments, lifestyle, medical history, mental  performance, mood, focus, sleep, stress, cognitive function, family context, or service  suitability. 

 

3. What personal information we collect  

Depending on how you interact with us, we may collect the following types of personal  information:  

• Name and surname  
• Email address  
• Phone number  
• Booking or enquiry details  
• Information you provide through contact forms, booking forms, assessment forms,  questionnaires, emails, WhatsApp messages or other communications.
• Health-related, wellness, lifestyle, assessment or service-suitability information that  you voluntarily provide to us  
• Parent, guardian or child-related information, where relevant to an enquiry, booking,  assessment or service involving a minor  
• Payment, billing or invoice information, where applicable  
• Communication history, including messages, emails, appointment notes or service related correspondence  
• Website usage information, such as pages visited, device information, browser  type, cookies, analytics data and similar technical information, where applicable  

 

We only collect personal information that is reasonably necessary for the purpose for which it is provided or for another lawful purpose connected to our services. 

 

4. Health-related and sensitive information  

Because NeuroVita provides brain-health, wellness, assessment and support services,  you may choose to provide health-related or sensitive personal information when making  an enquiry, completing an assessment, booking a service, or participating in a programme.  

We treat health-related information with additional care and confidentiality. We process this  information only where necessary and where a lawful justification under POPIA applies,  such as your consent, a contractual relationship, a legal obligation, legitimate interests, or  another basis permitted by law.  

We ask that you do not submit highly sensitive medical information through general  website forms unless it is necessary for your enquiry or unless we specifically request it  through an appropriate process.

 

5. Website forms are not for emergencies  

Our website, contact forms, booking forms, email addresses and online enquiry channels  are not intended for medical emergencies, urgent clinical communication, crisis support or  immediate medical advice.  

If you are experiencing a medical emergency or urgent health concern, please contact an  appropriate emergency service, medical practitioner, hospital, crisis line or local  emergency provider. 

 

6. Why we collect your personal information  

We may use your personal information to:  

• Respond to your enquiries  
• Process booking requests  
• Provide information about our services  
• Assess service suitability  
• Deliver assessments, feedback sessions, programmes or related client support
• Communicate with you before, during and after appointments  
• Send relevant educational or service-related information, where appropriate
• Manage payments, invoices, administration and internal records
• Improve our website, services, systems and client experience  
• Manage safety, quality assurance, operational and compliance processes 
• Comply with legal, regulatory, accounting, tax, contractual or operational  requirements  
• Protect our rights, property, systems, clients, users or business interests where  legally permitted  

 

We will not process your personal information for purposes that are incompatible with the  purpose for which it was collected, unless permitted by law or with your consent where  required. 

 

7. Voluntary information  

Most personal information you provide to us is voluntary. However, if you choose not to  provide certain information, we may not be able to respond properly to your enquiry,  complete a booking, assess service suitability, provide an assessment, deliver a  programme, process payment, or provide the relevant service. 

 

8. Direct marketing and newsletters  

We may send you updates, educational content, service-related information or marketing  communications if you have requested them, consented to receive them, are an existing  client where the law allows this, or where we are otherwise permitted to do so by law.  

You may opt out of marketing communications at any time by using the unsubscribe  option, replying to the message, or contacting us directly.  

We will not sell your personal information to third parties for marketing purposes. 

 

9. Cookies and website tracking  

Our website may use cookies or similar technologies to improve your browsing  experience, analyse website traffic, understand how visitors use the website, remember  preferences, support website functionality, and assist with marketing or advertising activity.  

Cookies may be placed by us or by third-party service providers that assist us with website  hosting, analytics, booking, communication, advertising, forms, security or other website  functions.  

You can manage or disable cookies through your browser settings. Where required, we will  ask for your consent before using non-essential cookies. 

 

10. Who we share personal information with  

We do not sell your personal information.  

We may share personal information only where necessary, lawful and appropriate. This  may include sharing information with:  

• Website hosting and technology providers  
• Booking or scheduling platforms  
• Email, communication, CRM or client-management platforms  
• Payment processors, billing providers or accounting providers  
• Professional advisers, consultants or service providers who assist us with our  operations  
• Practitioners, clinicians, coaches, facilitators or service providers involved in  delivering or supporting a service you have requested  
• Regulatory, legal, tax, accounting, law-enforcement or public authorities where  required or permitted by law  
• Third parties where necessary to protect our rights, safety, property, systems,  clients, users or business interests 

 

Where third-party service providers process personal information on our behalf, we take  reasonable steps to ensure that they process it lawfully, securely and only for the agreed  purpose. 

 

11. Cross-border transfers  

Some of our service providers may store or process personal information outside South  Africa.  

Where personal information is transferred outside South Africa, we will take reasonable  steps to ensure that appropriate safeguards are in place and that the information is  protected in a manner consistent with POPIA and applicable privacy laws. 

 

12. How we protect your personal information  

We take reasonable technical and organisational measures to protect personal information  against loss, damage, unauthorised access, unlawful processing, disclosure, alteration or  destruction.  

These measures may include, where appropriate:  

• Restricted access to personal information  
• Password protection and access controls  
• Confidentiality measures  
• Secure storage of records  
• Internal policies and procedures  
• Staff, contractor or service-provider confidentiality obligations  
• Careful selection of third-party service providers  
• Reasonable technical safeguards for electronic systems  
• Secure deletion, destruction or de-identification where information is no longer  required  

 

However, no method of electronic transmission or storage is completely secure, and we  cannot guarantee absolute security. 

 

13. Security compromises  

If we become aware of a security compromise involving personal information, we will take  reasonable steps to assess, contain, investigate and remediate the incident. 

Where required by law, we will notify the Information Regulator and/or affected individuals  as soon as reasonably possible, taking into account the nature of the compromise, the  information involved, the potential consequences, and any applicable legal requirements. 

 

14. How long we keep personal information  

We keep personal information only for as long as reasonably necessary for the purpose for  which it was collected, unless a longer retention period is required or allowed by law,  contract, legitimate business purpose, operational requirement, professional obligation,  dispute-resolution need, or your consent.  

When personal information is no longer required, we will delete, destroy or de-identify it in  a secure and appropriate manner.

 

15. Children’s personal information  

We do not knowingly collect personal information from children without appropriate  consent from a parent, guardian or competent person where required by law.  

Where we provide services involving minors, we will take additional care to protect their  personal information and process it only where lawful, appropriate and reasonably  necessary for the relevant enquiry, assessment, booking, programme or service.  

If you are a parent or guardian and believe that a child has provided us with personal  information without appropriate consent, please contact us so that we can take appropriate  steps. 

 

16. Your rights  

Under POPIA, you may have the right to:  

• Ask what personal information we hold about you  
• Request access to your personal information  
• Ask us to correct or update inaccurate, irrelevant, excessive, outdated, incomplete,  misleading or unlawfully obtained information  
• Ask us to delete or destroy information where legally permitted  
• Object to certain processing of your personal information  
• Withdraw consent where processing is based on consent  
• Object to direct marketing  
• Submit a complaint to us  
• Lodge a complaint with the Information Regulator of South Africa 

 

To exercise your rights, please contact us using the details in this Privacy Policy. We may  need to verify your identity before responding to certain requests. 

 

17. Accuracy of information  

Please ensure that any personal information you provide to us is accurate, complete and  up to date.  

If your personal information changes, please let us know so that we can update our  records where appropriate. 

 

18. Links to other websites  

Our website may contain links to third-party websites or platforms. We are not responsible  for the privacy practices, security or content of those external websites.  

We recommend that you review the privacy policies of any external websites or platforms  before providing personal information to them. 

 

19. Changes to this Privacy Policy  

We may update this Privacy Policy from time to time to reflect changes in our services,  legal requirements, technology, operational processes or privacy practices.  

The updated version will be posted on this page with the revised “Last updated” date. 

 

20. Contact us  

For privacy-related questions, access requests, corrections, objections, withdrawals of  consent or complaints, please contact:  

NeuroVita (PTY) LTD 
Email: info@neurovita.co.za  
Address: 20 Roos, Rd, Green Point, Cape Town, South Africa  

You also have the right to lodge a complaint with the Information Regulator of South Africa  if you believe your personal information has been processed unlawfully.